Documentation is usually discussed in terms of presence or absence. Papers are either submitted or missing, complete or incomplete. This binary framing overlooks a quieter variable that often matters more than content itself: timing. When information enters a claims process can influence outcomes in ways that remain largely unacknowledged. Claims systems are organized around sequence. …

A claim rarely encounters a clear stop. More often, it enters a slower state that is difficult to label. Messages arrive less predictably. Questions return with slight variations. The file remains active, yet nothing moves toward a visible outcome. From a formal standpoint, the claim is still under review. From a practical one, it has …